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2/14/2020 0 Comments client etiquette 101 Me: "I hope the client loves this beautiful set up as much as I do! I worked so hard to make sure it was to their liking."
------------------------------------------------------------------------------------------- THE GOOD, THE BAD, AND THE DOWNRIGHT UGLY: Please let your event planner know that you like what she is doing for you, that you are happy with all the hard work that has been put in. If this includes decor, share your thoughts. DO NOT WAIT UNTIL AFTER THE EVENT to complain that this wasn't right, and that wasn't right. On the day of set up, if you see something that you didn't expect or don't like, mention it before your event begins, or at least before its over. It may be corrected. I would rather get the opportunity to make it right ahead of the event and hopefully gain your trust and satisfaction (and hopefully a good review) than have you say afterward "She did not bring the exact items that I thought she was bringing"..or.."it should have been this way and not that way". THE SILENT TREATMENT Not saying anything can speak volumes. Like most people, I too tend to think the worst at times, as I am my own worst critic. But, I believe that being hard on myself kind of keeps me on my toes, because that means that by the time you see the finished product, I have made sure it is my best work. So, when I don't get the reaction I was hoping for (like the one you see on TV room remodel reveals), its the worst. All I could think was..."the room was fabulous, specifically what she asked for, down to the detail." A LOT OF WORK goes into planning and creating a beautiful event. MY BEST CLIENTS:
Please remember that we are people too. I mean really? Who doesn't like to hear "job well done", "thank you" etc.
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1/14/2020 let's get this party started OVERCOME YOUR FEAR
I think that the title is self explanatory. It is a little unnerving to meet a client for the first time and discuss one of their most important days of their lives with them. We don't get too many "very" important days as it is so I definitely don't want to be a bad memory or poor experience for any client. It takes a lot of confidence in yourself to be able to approach a bride-to-be, often her mother, as well as the groom-to-be to go over details. That confidence does not come overnight. It will come though. Keep having successful moments, and happy clients, it will happen. LOOK THE PART What does a "wedding planner" look like? Any size, race, shape, gender can be a successful wedding planner. Hair neat, nails clipped and manicured. Be what you would expect. If you arrive sloppy and unorganized, it may be your last meeting with that potential client. DON'T BE LATE Give yourself at least 15-30 minutes to regroup your thoughts & ideas before meeting your client. Rushing is no good, running late sends an awful message. I try to get a parking space, take a few deep breaths, and read up on my notes before a client meet up. KNOW YOUR CLIENT Familiarize yourself with who you are about to meet (her color scheme, wedding style, number of guests, her vendor info, venue, names of her family members and fiance's name, etc.) I am guilty of not easily remembering the groom's name (sorry guys). Usually, it is the bride who reaches out to contact us, and often she is the only one present at the initial consultation, so I easily remember her name. Try to make a mental note of both the groom and the bride's names if possible. KEEP NOTES The infamous clipboard is not just for looks. Being prepared will help dissipate fear. During meet ups leading up to the wedding day, you can always refer to your notes in front of the client if necessary, but try to keep eye contact and smile. Most brides appreciate that you jotted the important things down to show that you are focused on doing a great job! art credit: clipartpanda.com |
Stephanie C.
This blog will be an overview of my thoughts, ideas, struggles, experiences, all things event planning ArchivesCategories |
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